Utility Billing
The Utility Billing Department is responsible for setting up and maintaining customer's accounts. These services are available to the customer in person or by phone. City services include Residential water, sewer, street lights, street sweeping, garbage and recycling services.
New Service
In order to establish a new water and sewer account you will need a valid U.S government issued photo identification and a $100.00 meter deposit.
How to open service:
- You can come to City Hall during regular business hours to fill out the forms.
- To open new services online, please use the Request for Service Form (Fillable), and attach a copy of government issued identification and email the form and ID to Yolanda Cabral at ycabral@cityofavenal.gov.
- Next, please make payment of $100 for new service here, and selecting "OTHER" for residential information. Please save a copy of your receipt.
Pay Your Bill
Residents can send their payments by mail or in person, or pay online. For your convenience you may drop your payment in our night drop slot located on the left hand side of our front doors. Please do not leave cash in the drop slot.
Cash payments must be made in person during normal business hours.
Online Utility Bill Payments
Pay your bill online with debit, credit, or eCheck by clicking the OpenGov link here. You may use your bill to input the total payment you are submitting. Please use the account number, service address, and customer pin listed on your Utility Bill.
Questions? Contact Water Billing at 559-386-5766.
To make an online utility payment, visit www.cityofavenal.gov.
Once there, navigate to pay online. Then, click on My Utility Bill. Here, you can find the link to OpenGov Online Payment.
In order to log in, you will need to create an account using your account number and customer pin. You can find this information on your utility bill.
Your account number can be located in the top Right corner of your bill, as is made up of 3 parts.
The Routing Number is the first 3 digits beginning with zero.
The Service Address ID is the middle seven digits.
The Resident Number is the final 3 digits.
Your Customer Pin is located in the top left of the bill above your name and address.
Once you’ve entered your account number and customer pin, you may log in.
Upon logging in, you will be taken to the home page, where you can see various account information.
To continue to payment, navigate to the “Menu” tab in the top left corner. Then, click on “Make a One Time Payment.”
Verify your information, and input your desired payment amount here. Then, click on “pay with credit card.”
Once your card information has been filled, click on “pay with credit card” again.
You will then be taken to a payment confirmation page. Scroll down, check the box that reads “I accept all of the above,” and click on “Make Payment Now.”
Once your payment has cleared, you will be directed to a receipt page. Please save this receipt for your records.
After making your first payment, you will need to finish registering your account by first visiting “menu”, and then selecting “Finish Registering Your Account.” Here, you can update your password, email address, and security question.
For a full walk-through, please refer to this document or this video (English).
Para ver el tutorial completo, consulte este documento o este video (Español).
Water Service Discontinuation Policy:
The City's water ordinance was amended to comply with the 60-day delinquency period requirements under SB 998 to incorporate the new SB 998 required language set forth when residential water service may be interrupted for nonpayment. Please see the policies available in six languages, below.
Questions?
If you have any questions regarding City Utility services please contact the Utility Billing Department at 559-386-5766 Monday through Friday from 8:00 AM to 4:30 PM